2017 Healthcare Coalition Conference - Speakers
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Empathy Mapping as an Approach

Fady Barmada photoFady Barmada, AIA, LEED AP, Lean Six Sigma Green Belt
Principal & Practice Leader, Array Advisors

Fady brings 20 years of healthcare advising and design to his role of Practice Leader, Strategy Advisory Services. He has championed the expansion of nationally-recognized health systems as well as healthcare-related academic and federal clients. His expertise in the business-side of healthcare – expanding cachement areas, service line alignment, real estate portfolio optimization – allows Array to leverage his knowledge for our clients’ benefit.

Fady is valued as an advocate as healthcare systems transition from a volume-based, fee-for-service model towards a value based, population health model of care. As hospitals and health systems are re-examining the services they provide, developing new capabilities and reducing the cost of doing business in order to maintain competitiveness, the Strategy services Fady and his team provide set each client apart in their knowledge surrounding data-driven decision-making.

The dynamic nature of our market and the increasing pace of change have a profound impact upon organizational focus and priorities. Considering the delivery timeframes for physical asset development, oftentimes the facilities we build are no longer aligned with the needs and expectations of our client organizations at the time of occupation. Fady’s understanding of the business drivers allows the team to align the differing goals and perspectives, engage stakeholders and provide valuable insight. Critical to this alignment is the collection and aggregation of data relevant to each of the individual perspectives, and the utilization of harmonization, or linking mechanisms which highlight existing relationships among each of the different data sources. Data and the tools to dissect it properly - both human and platform-based is the key differentiator.

Patricia Malick photoPatricia Malick, CHID, EDAC, NCIDQ - Lean Green Belt
Principal & Practice Leader, Interior Design, Array Architects

As a Founding Principal of Array Architects, Pat has been an integral part of the firm’s evolution. She has been at the forefront of advancing the role of interior design beyond the confines of applied color, pattern and texture to a holistic approach focused on patient safety, empowerment, culture change and improved outcomes which maximize the potential for an ideal ‘patient-as-guest’ experience.

She brings 30 years of healthcare experience and a thorough understanding of the building process to every job with which she is involved. Pat has completed designs for every type of healthcare space ranging from interior renovations and fit-ups to health system-wide interior standards. One of Pat’s priorities is to engage with clients to lead the image and visioning process which sets the course for a truly safe and patient-centered environment which improve outcomes, support operational goals and enhance the experience of staff, patients and their families.

Pat leads a team who designs interior spaces at NewYork Presbyterian Health System which includes expansion and modernization projects for key in- and outpatient programs at several campuses. As part of their efforts at the Columbia campus, the team is developing a simplified wayfinding system featuring revitalized elevator lobbies on each inpatient floor with dramatic and vibrant art to help visitors and staff navigate each distinct patient unit. Major projects at the CHONY campus consist of a SubSpecialty Clinic, Neonatal ICU and Pediatric ICU. Another project includes an ICU at the Weill Cornell campus. Pat has an Interior Design degree from Art Institute of Philadelphia and is accredited by the American Academy of Healthcare Interior Designers and the Center for Health Design groups.


Session Title: Empathy Mapping as an Approach

Abstract: Empathy mapping is the trend of the day in many healthcare organizations and firms. Can this exercise actually benefit the outcome of a project or help a client better align their decisions to the demographic they serve? We will explore through project examples how demographic and psychographic information has helped healthcare systems make decisions on location, project type, and even help determine the design aesthetic that will best serve the target market. Using this data the design team can break down the perceived image of a facility or system, it also provides teams with concrete information on what patients and families design and experience expectations are, empowering them to deliver data-based design decisions that are critical in this competitive changing market of healthcare. We will show examples of this data, tools used to derive this information, and example empathy maps and the outcomes from actual health systems as they moved forward on projects informed by this process.


The Current Drug Crisis - A Familiarization of the Big Four

Ryan Bonacci photoRyan Bonacci
Chief of Police, Mercy Health Youngstown

Chief Bonacci was born and raised in Youngstown, Ohio, after high school he continued his academic and athletic career at Gannon University where he earned a bachelors degree in Criminal Justice. Shortly after graduating from college, with a degree in criminal justice, Ryan moved to Newport News, Virginia to follow in his father’s footsteps becoming a Police Officer for the Newport News Police Department. During his time there he gained valuable experience working the road,. he taught Narcotics and Defensive Tactics at the Newport News Police Academy. Also while in Newport News Ryan served on a High Impact Patrol Unit, during his time with the HIP Unit he assisted and led numerous drug, prostitution, and fraud investigations. He is currently the Chief of Police for Mercy Health in Youngstown, Ohio. He has received awards for Police Excellence, The Chief's Award, Life Saving, Community Service, Outstanding Police Performance, Drug Buster, Valor, and Purple Heart. Ryan is married to his wonderful wife Kath and they have a four year old son.


Session Title: The Current Drug Crisis - A Familiarization of the Big Four

Purpose: The purpose of this training is to identity someone in crisis and utilize de-escalation to obtain voluntary compliance.

Abstract: coming soon.This course cover factors and tactics to identify warning signs of work place violence and prevention. It speaks to Officers responding to a scene; to know what to look for as well as some of their own behaviors that may escalate a situation. Whether the call leads to an arrest or not we want to gain voluntary compliance and in doing so we don't need to go hands on; as a result the risk of injury to the Officer or subject is lowered and we build trust within the hospital setting.


Making a Case for Infection Control & Prevention

Mike Canales photoMike Canales
Program Director, Owensboro Community & Technical College

Mike Canales is a 29 year Healthcare Engineering Professional, who has worked as a Healthcare Facilities Director for 21 years. Currently serving as the program director for the Healthcare Facilities Leadership degree program at Owensboro Community and Technical College. Mike has been a long time ASHE member, earned his CHFM certification in 2003, and is a founding member and past president of the Virginia Society of Healthcare Engineers(VSHE) and VP of Education for the Kentucky Society of Healthcare Engineers(KSHE). Mike has expertise in Clinical Engineering, Maintenance & Plant Operations, Security, Emergency Management, Project Management, Environmental Services, Telecommunications, Public Water Works, Leadership Development and Education. Mike is passionate about the professional development and advancement of healthcare facilities leaders from the entry level to the seasoned veteran.


Session Title: Making a Case for Infection Control & Prevention

Abstract: Over the past decade, the healthcare facility management profession has taken significant steps to address the healthcare acquired infections(HAI) crisis. The cost in infections, deaths, and dollars continues to be a major issue and concern in the industry. The industry is still at the beginning stages of focusing its energy and resources to mitigate HAI’s. Many best practices continue to emerge and are being developed. At the same time, more quantifiable data has emerged supporting and strengthening the need for continued efforts. This presentation will have the audience work through a case study that is specific healthcare facilities. The case study introduces a very human element while at the same time demonstrates the "ordinary" nature of how simple building activities impacts the immunocompromised patient. The presentation will also encourage audience participation on current and emerging practices. This presentation is intended to re-energize veteran facility management professionals in order to continue the fight and increase our determination to make an impact on this very serious issue.


Condition Based Monitoring: Your Reliability Centered Maintenance Enabler

Denis Darragh photoDenis Darragh
General Manager, Forbo Flooring Systems

Denis Darragh is the General Manager of Forbo Flooring Systems in North & Central America. A graduate of the University of Pittsburgh with a degree in Electrical Engineering, he has spent 30 years working in various fields in the construction industry. He has actively participated in numerous programs to advance “sustainability” issues, and is also a past Chairman of MTS, the Institute for Market Transformation to Sustainability.


Session Title: Condition Based Monitoring: Your Reliability Centered Maintenance Enabler

Abstract: Creating Healthy Healthcare Environments Health matters, and issues of human health and the environment cannot be separated when discussing sustainable development. The success of award-winning presentations such as “Full Transparency in Product Declarations” continuing education course is a testimony to the value professionals place on fully understanding how a building product impacts human health and the environment. It is now time to take the conversation a step further with its new “Creating Healthy Healthcare Environments” course by examining how building products affect the health of patients and caregivers in healthcare facilities. This course will: - Identify and recognize health issues related to the transfer of infectious bacteria in indoor healthcare environments - Investigate options to improve healthier environments that contribute to indoor environmental quality in LEED and general - Understand Persistent, Bio-accumulative, and Toxic (PBT) materials and their impacts on human health - Compare differences between chemical approaches and natural approaches to addressing infectious bacteria in healthcare facilities - Specify natural antimicrobial flooring and wall material consistent with LEED v4. This course earns the following CE credits: AIACES Course Number K1405R - 1 HSW Learning Unit (LU) Hour GBCI Course Number 910000365 - 1 GBCI CE Hour for LEED Credential Maintenance IDCEC Class Code CC-103214-1000 - 1 CEU value Interior Design Continuing Education Council (IDCEC)


Challenges of Selling to a Hospital and Why this Drives up Equipment

Tom Derrick photoTom Derrick
Senior Vice President & Co-Founder, OpenMarkets

Tom leads a range of core functions for OpenMarkets, including strategic partnerships and marketing. Prior to focusing on strategic marketing and capital process education, Tom led the product, software and technology teams at OpenMarkets.

Prior to OpenMarkets, Tom served as a senior communications director for a rapidly growing medical device manufacturer, and as a D.C.-based public relations director conducting advocacy for the orthotic and prosthetic community.

Tom is a co-founder of OpenMarkets. He has degrees from Wake Forest and DePaul Universities.


Session Title: Challenges of Selling to a Hospital and Why this Drives up Equipment

Abstract: Over $30 billion in new healthcare equipment is bought and sold every year in the United States. And the complexity of buying and selling modern imaging equipment, OR tables, and anesthesia units rivals the complexity of the equipment itself, ultimately driving the price of equipment up.

Understanding the key challenges faced in selling to health systems can help health system supply chain teams more efficiently work with equipment suppliers. In this session, we will discuss how a lack of transparency, access and understanding create inefficiency on the supplier side. We’ll discuss how working openly and proactively with suppliers can not only create better relationships, but show how this can directly improves the bottom line for both health systems and their supplier partners and keep construction projects on a tight timeline.

Creating a Comprehensive Energy Strategy to Drive Patient Satisfaction

Christy Fetsch photoChristy Fetsch
Energy Consultant, Trane

Christy Fetsch is a Certified Energy Manager and LEED Accredited Professional that has helped commercial and industrial facilities, including hospitals and medical facilities, increase efficiency and productivity for the last decade. She currently serves as the Co-Sustainability Liaison for the KSHE chapter. Christy received a Bachelors of Science in Mechanical Engineering and a minor in Mathematics from the University of Kentucky. Christy is active in furthering STEM curriculum in high schools in the region while encouraging students to explore the career opportunities in the STEM field. She currently works within the Trane Energy Supply Services team, providing strategic energy procurement and management to help organizations realize savings, manage risk and achieve business results.

Angie Stokes photoAngie Stokes
Health Care Vertical Market Leader, Harshaw Trane

Angie Stokes is the Healthcare Vertical Market Leader at Harshaw Trane. Angie is responsible for the development and sale of energy services projects for existing and new healthcare clients in Kentucky and Southern Indiana. She also plays a large role in the development and management of the overall healthcare market relationships and deliverables. Her strengths in problem solving, collaboration and project management enable her to engage her colleagues and clients and provide exceptional customer service. Angie has a depth of knowledge of healthcare facilities, as she spent the first decade of her career managing the construction and renovation of hospitals in Kentucky, Tennessee, Virginia and Mississippi for two large Construction Management firms. Angie transitioned into business development and sales by leading those efforts for a major electrical contractor in Louisville, Kentucky and currently for Harshaw Trane Energy Services. Angie has a Bachelor of Science in Building Construction Management from the School of Technology at Purdue University (now the College of Construction Management Technology at Purdue Polytechnic) and a Master’s Degree in Business Administration (MBA) from Indiana University Southeast in New Albany, Indiana. Angie is the current board chair for Youth Build Louisville, has served as a mentor for ACE mentoring and participates in many volunteer activities. She lives in Southern Indiana where she grew up, is married to a fire fighter and has two sons. She enjoys multi-family vacations on Hilton Head Island, listening to good music with friends and family and Kickboxing.


Session Title: Creating a Comprehensive Energy Strategy to Drive Patient Satisfaction

Purpose: Higher patient experience ratings in HCAHPS survey results are linked with higher profitability. With that, the purpose of this presentation is to understand how a comprehensive energy strategy can help hospitals and healthcare networks drive business outcomes that can aid in efficient facilities to best serve the patients. Additionally, the presentation will provide a start small approach and best practices.

Abstract: In today’s environment, hospitals are striving to provide the best patient care while facing limitations in CapEX and OpEX spending. Knowing that patient satisfaction is impacted by the physical environment, there is value in considering energy efficiency. Creating a comprehensive picture approach to how the facility is managed and narrowing in on how energy efficiency can create comfortable environments that yield financial results.


Reducing Energy 10% to 40% with No Capital Investment

Steve Harrell photoSteve Harrell
Principal, Smith Seckman Reid, Inc.

Mr. Harrell leads a team of SSRCx Energy Engineers, focusing on Business Development and Project Management of Existing Building Commissioning Services. His team has executed existing building commissioning across a broad spectrum of facilities in the United States, South America, and Europe. He has been an active member of ASHRAE, AEE, is a Certified Energy Manager and a Certified Commissioning Authority (CxA).


Session Title: Reducing Energy 10% to 40% with No Capital Investment

Abstract: This presentation will define the steps necessary to truly convert all non-sensitive zones in a hospital facility from constant air volume control to variable air volume control and the procedures necessary to comply with various codes and regulatory agencies. A case study will be presented highlighting this conversion at a 350,000 SF facility in Lutz, Florida. Energy benefits and complete results to date will be discussed in detail. The session will highlight the approach taken, specific measures implemented, and a full reporting of the energy reduction results achieved through September 2016. Prospective attendees will gain a realization that even a new facility is a candidate for energy improvements.


Practical Indoor Air Quality for the Facility Manager

Ron Henley photoRon Henley
Safety Officer, Baptist Health

36 years of Healthcare experience Facilities Director for Lourdes Hospital 2000-2016 Safety Officer Baptist Health 2016- Bachelor degree from Mid-Continent University CHFM, CHSP, CHE, RIAQM, LSO Continuous education to maintain certifications.


Session Title: Practical Indoor Air Quality for the Facility Manager

Purpose: Addressing the daily challenges of the facility manager regarding air quality, including mold complaints and investigations and interpretations.

Abstract: From years of inspections, data collection, I will provide practical insight on how to investigate complaints, how to alleviate concerns from the complaints, correlation of data to the operational efficiency of hvac equipment.


Is your Hospital Security Program making an Impact? Findings, Conclusions, and Recommendations from Recent Research at one Kentucky Hospital

Scott A. Hill photoScott A. Hill, MS, CPP, CHPA
President, Secure Health Inc.

Scott A. Hill, MS, CPP, CHPA will be conducting this training program. Scott is President of Secure Health Inc. a healthcare security consulting and training company. Mr. Hill has managed the security program as Director for King’s Daughters Health System in Ashland, KY for over 23 years. Scott has also served many years and continues to serve as the Chief Privacy Officer and Safety Officer for King’s Daughters Health System. Scott’s security program is one of approximately 40 programs in the country (and one of the first) to be an “Accredited Program of Distinction” as sanctioned by the International Association for Healthcare Security and Safety (IAHSS). Scott has served as Chairman and is the founder of the Kentucky Chapter of the International Association for Healthcare Security and Safety (KYIAHSS). Scott is also a certified instructor for non-violent crisis intervention through the Crisis Prevention Institute. He holds a Master’s Degree in Safety and Loss Prevention from Eastern Kentucky University. Mr. Hill is an adjunct professor in the Kentucky College system on asset protection and safety. He is a Certified Protection Professional (CPP), (Certificate # 8705), and a member of the American Society of Industrial Security. He is also a Certified Healthcare Protection Administrator (CHPA), (Certificate # N0456), and senior member of the International Association for Healthcare Security and Safety. Mr. Hill has conducted numerous hospital security surveys as well as served as a presenter at numerous seminars. He has also authored and published several articles on hospital security. Scott is currently working on finishing his doctorate at Trevecca Nazarene University in Nashville, TN. Scott has conducted research and has defended his dissertation on “Security officers and their impact on the Emergency Department”.


Session Title: Is your Hospital Security Program making an Impact? Findings, Conclusions, and Recommendations from Recent Research at one Kentucky Hospital

Abstract: This class will review recent research at a Kentucky hospital focusing on the impact of a security officer on incidents, perceptions of staff security, and patients perception. The attendee will be able to answer the following four questions more effectively.

  1. What was the impact of a stationed security officer in the study site Emergency Department on security incidents?
  2. What impact did a stationed security officer in the study site Emergency Department have on the perceptions of security held by the staff?
  3. What impact did a stationed security officer in the study site Emergency Department have on patient’s perception of security?
  4. What are the top four recommendations I can take away from this research to consider implementing at my facility to make a positive impact on my security program?

Get the Worm Faster: Succeed with a Bird's Eye Perspective!

Chad Hymas photoChad Hymas, CSP, CPAE
Author of Doing What Must Be Done

The Wall Street Journal calls Chad Hymas “one of the 10 most inspirational people in the world!”

Chad inspires, motivates, and moves audiences, creating an experience that touches hearts for a lifetime. He is one of the youngest ever to receive the Council Of Peers Award For Excellence (CPAE) and to be inducted into the prestigious National Speaker Hall Of Fame.

In 2001, at the age of 27, Chad’s life changed in an instant when a 2,000-pound bale of hay shattered his neck leaving him a quadriplegic. But Chad’s dreams were not paralyzed that day – he became an example of what is possible.

Chad is a best selling author, president of his own Communications Company, Chad Hymas Communications, Inc., and is a recognized world-class wheelchair athlete. In 2003, Chad set a world record by wheeling his chair from Salt Lake City to Las Vegas (513 miles).

Chad’s speaking career in the areas of leadership, team building, customer service, and mastering change has brought him multiple honors. He is the past president of the National Speakers Association Utah chapter and a member of the exclusive elite Speakers Roundtable (one of twenty of the world’s top speakers).

As a member of the National Speakers Association, Chad travels as many as 300,000 miles a year captivating and entertaining audiences around the world. He has graced the stage of hundreds of professional and civic organizations including Wells Fargo, Blue Cross Blue Shield, AT&T, Rainbird, IHC, American Express, Prudential Life, Vast FX, and Merrill Lynch.


Session Title: Get the Worm Faster: Succeed with a Bird's Eye Perspective!

Abstract: Life requires us to be problem-solvers. Success requires us to be dreamers. Chad Hymas is both a dreamer and a problem-solver. In his personal life he has had to find new solutions to create mobility, strength and business success. Wouldn’t you like your team to acquire those same skills? With humorous stories and innovative concepts, Chad will teach your group to:

  • Look outside the box for new and better ideas that propel you to higher returns and bigger profits!
  • Create new mental images of success, innovation and progress!
  • Anticipate changing needs and new opportunities in the marketplace!
  • Get a bird’s eye perspective of current circumstances and make long-lasting, effective changes!
  • Sprout wings and fly faster and further than you ever thought possible!

Best Practices for Facility Technician Training Programs: How to Maintain Compliance and be Survey Ready

Melissa Johnson photoMelissa Johnson
Senior Designer, PDT Architects

Ms. Johnson’s passion for smart healthcare design has led to a career focused on programming and planning effective healing environments that are patient and family focused.

Her background is multi-faceted and includes experience as a project planner, interior designer, facilities manager and furniture designer. Recent projects include a Family Birthing Unit focused on natural/waterbirths and an emergency department dedicated to caring for seniors.

She has composed finish and furniture standards programs for healthcare facilities and co-authored educational programs on effectively utilizing aging building stock and preventing water infiltration at the building envelope.

She is NCIDQ, LEED and EDAC certified and an active ASHE member; sitting on the board of directors for the TriState Society of Healthcare Engineers in Region 5.

Jim Harrell photoJim Harrell
Senior Healthcare Planner, PDT Architects

Mr. Harrell’s career has been devoted to the planning, design and construction of healthcare facilities. His interest in improving the environments for healthcare has led him to be deeply involved in the development of guidelines and standards for the design of hospitals and healthcare facilities that have been adopted internationally.

He is a frequent lecturer to national and international audiences on healthcare design concepts and is a contributing author on designing for healthcare.

His designs are regarded as creative and innovative. He is especially noted for his work in Emergency Department design that has led to the development of the Ribbon ED, a model for patient and staff safety, lean operation, staffing efficacy, as well as patient satisfaction.

He is a Fellow of American Institute of Architects, a member of the Academy of Architecture for Health, and a Founding Fellow of the American College of Healthcare Architects.


Session Title: Best Practices for Facility Technician Training Programs: How to Maintain Compliance and be Survey Ready

Abstract: The ability to Put the Patient at the Center of Care is highly dependent on providing a comfortable and safe healthcare environment; largely ensured by compliant building systems, maintained by facility staff.

How can a facility manager be confident their facility technician training programs enable facility technicians to provide Patient Centered Care? How do you know you’ve done everything possible within your means to prepare your techs for survey?

In large part the answers to these questions lies in a logically designed training program that utilizes tools from Joint Commission (Focus on Compliance and the SAFER Matrix are just a few), engages building systems vendors as resources, and employs smart but simple data management tools to provide a clear path to compliance.

This course will provide a comprehensive approach to training your facility technicians with confidence. It will include discussions on what Joint Commission understands about your organization; why your technicians are not considered prepared; best procedures you may not be following; and, ultimately, what you can do to ensure your technicians are considered “qualified” by Joint Commission.

A strong training program not only leads to Patient Centered Care but also provides opportunities for advancement and development of professional skills. Furthermore, a strong training program offers potential to refine and improve operational techniques, and the integration of all generations of facilities staff in the collaborative process of patient care.


The Joint Commission Update

James Kendig photoJames Kendig, MS, CHSP, CHCM, CHEM, LHRM
Field Director, Life Safety Code Surveyors/Engineers, The Joint Commission

James Kendig is the Field Director for the Life Safety Code Surveyors/Engineers at The Joint Commission. In this role, he oversees half (approximately 40) of the surveyor cadre who specialize in surveying The Joint Commission’s life safety, environment of care, and emergency management standards.

Previously, Mr. Kendig also served as a Joint Commission Life Safety Code Surveyor. Prior to joining The Joint Commission, he was a Vice President and Safety Officer for a four-hospital system in Florida on the “Space Coast”.

Mr. Kendig maintains certifications as a Certified Healthcare Safety Professional, Certified Hazard Control Manager, Certified Healthcare Environmental Manager, and is a licensed Healthcare Risk Manager. He serves on the faculty of the University of Central Florida’s Licensed Risk Management Program.

Mr. Kendig holds a Bachelor’s and Master’s degree from West Chester University, West Chester, Pennsylvania. He is currently a resident of Florida.


Session Title: The Surveyors' Perspective: Understanding How Joint Commission Surveyors Conduct Hospital and Ambulatory Surveys

Abstract: This session will discuss how Joint Commission surveyors prepare for surveys and explains the new agenda process–including details on the agenda if a Life Safety Code® surveyor arrives with the team on day one or day two of the survey. This session shows how scoring is completed, explains the SAFER matrix, new Project REFRESH pilots, and reviews the new Joint Commission fire drill matrix as well as the business rules adopted in July to determine length of survey and the potential for virtual follow up surveys. The session will also provide tips on successful surveys for the life safety, environment of care, and emergency management issues evaluated during the building tour. Attendees can ask questions during this session to get answers directly from those overseeing Joint Commission Life Safety Code surveyors.

  • Describe how Life Safety Code surveyors prepare for surveys
  • Explain step-by-step how Life Safety Code surveyors conducts surveys
  • Discuss new Joint Commission survey process initiatives
  • Implement tips for a successful Life Safety Code survey

 


Supply Expense Management and Reporting – A Success Story

Jay Kirkpatrick photoJay Kirkpatrick
Regional CEO, MidAmerica Region of HealthTrust

Jay Kirkpatrick has 25 years of healthcare supply chain experience and currently is the Regional CEO for the MidAmerica Region of HealthTrust. In his role, Jay has supply chain responsibility for three divisions of HCA as well as account management leadership responsibility for HealthTrust Purchasing Group members within the MidAmerica Region. Additionally, Jay has sales leadership responsibilities for both Parallon Business Solutions and HealthTrust service line offerings across the MidAmerica Region. Jay served on the Association of Healthcare Resource Materials Management (AHRMM) Board of Directors 2005-2010 and was the President of AHRMM in 2009. Jay was awarded the George R. Gossett Leadership Award in 2013 by AHRMM and in 2014 he received the Supply Chain Leadership Award by GHX.


Session Title: Supply Expense Management and Reporting – A Success Story

Abstract: Today cost management is more important than ever. CFO’s consistently want to better understand what is going on with their entire cost profile, with labor and supplies being the top 2 categories. In the supply chain, we have responsibility for supplies expense, but don’t always have the ability to “tell the supply cost story.” This presentation will give details on how to budget for supplies, how to look at supplies expense sub accounts, and how they identify trends in supplies expense. Ultimately the goal is to not just identify specific issues, but formulate strategies to mitigate increases to meet financial goals.


Top 10 Emerging Technologies

James Laskaris photoJames Laskaris
Emerging Technology Analyst, MD Buyline

Mr. James Laskaris joined MD Buyline in 1994 with over 30 years of experience in the healthcare field. He began his career at Project Hope, where he spent four years as a clinical engineering advisor and educator in Antigua, Guatemala, and Kingston, Jamaica. This experience taught Mr. Laskaris that the delivery of high-quality healthcare is more than just having the best technology money could buy; it is a combination of having the right technology at the right cost in the right setting. After returning to the States in 1987, Mr. Laskaris joined Service Master as a clinical engineering department director. He then joined the SU Group, where he was responsible for budget proposals, technology assessment and return on investment for prospective hospital clients.

At MD Buyline, Mr. Laskaris is a senior emerging technology analyst and serves as the primary analyst of high-end operating room technology. He also covers issues related to the legislative and reimbursement effect on healthcare and authors a bimonthly “Issues that Matter” publication.


Session Title: Top 10 Emerging Technologies

Abstract: This presentation will identify 10 leading edge technologies that will change health care. The focus will be to prepare healthcare providers with what effect the technology will have on existing and future service lines from both a clinical and financial perspective.

The presentation will include Clinical Trail data, competing technology, projected costs and reimbursement strategies. Attendees will learn about emerging technology trends and why they are important to providers and patient. At the end they will be better prepared to address these upcoming changes in healthcare environment.


Pivot Table and Data Summarization Tools

Brandon Merrell photoBrandon Merrell
Project Capital Manager, Norton Healthcare

Brandon Merrell joined Norton Healthcare in 2015 as Project Capital Manager. Brandon began his career at Intel Corporation developing network-connected, automated test engineering frameworks on physical and virtual networks to validate software stacks at Intel’s Louisville-based, Wireless Research Facility. A Louisville native, Brandon attended the University of Louisville Speed School of Engineering and graduated with honors with a Bachelor of Science in Computer Engineering and Computer Science.


Session Title: Pivot Table and Data Summarization Tools

Abstract: We will understand and develop skills for pattern recognition, data summarization, and hierarchical filtering techniques applied to data visualization programs. Such concepts can drastically reduce analytical overhead and allow for complex data mining inside typical corporate and healthcare professional environments. Participants will be able to determine the best tool for the deliverable anticipated and utilize advanced analytical tools derive useful information from large data sets.


Sourcing Excellence Using the Information Systems Strategy Triangle

Andy Perry photoAndy Perry
Co-Founder & CEO, Curvo Labs

Andy Perry, Co-Founder & CEO at Curvo Labs, has spent over 15 years working to engineer deals that improve the value of healthcare. Andy founded and spent eight years running his own healthcare supply chain consulting practice before leading supply chain management for one of his hospital clients. Andy has published articles on healthcare supply chain strategy and management as well as entrepreneurship for The Journal of Healthcare Finance, Cost Management and the Evansville Business Journal. He taught macroeconomics as an adjunct faculty member at the University of Evansville. Andy holds a Bachelor of Arts degree in Economics and a Master of Business Administration degree, both from the University of Southern Indiana.


Session Title: Sourcing Excellence Using the Information Systems Strategy Triangle

Objectives: Participants in this session will evaluate their organizations' strategic sourcing competence through the lens of Pearlson and Saunders's Information Systems Strategy Triangle1 and will leave this session armed with new tools through which to:

  • Win leadership and physician buy in;
  • Build and elevate the work of your team members; and
  • Effectively equip your supply chain with the right information resources

Abstract: The Information System Strategy Triangle is an effective method for assessing and remedying disagreement between an organization's business strategy, people strategy, and information strategy.

For each of these three elements of the triangle (business, people, and information), this presentation will guide participants in an introspective exercise to evaluate their organization, consider examples of deficiency, and discuss specific methods and approaches to shore up gaps and disagreement between the elements.

We will walk through the past and present of the healthcare supply chain to uncover the vestiges of cost based reimbursement, outsourced contracting, and transactional management that still plague strategic sourcing efforts today. We will examine the elevation of the supply chain discipline in the context of each strategy element of the triangle (business, people, and information) to help participants build a roadmap for their sourcing organization's future.

Participants will leave this session armed with new tools through which to win leadership and physician buy in for their strategic sourcing efforts, build and elevate the work of their team members, and effectively equip their organization with needed information resources.


CMS/TJC Compliance Management - A Facility Manager’s Guide on How to Manage Compliance Effectively in a Streamlined Manner

Shay Rankhorn photoShay Rankhorn, SASHE, CHFM, CHC
Principal, Healthcare Facility Management Services

Shay Rankhorn has over 18 years’ experience in healthcare and is currently the principal of Healthcare Facility Management Services (HFMS). Shay has served in compliance leadership roles for several healthcare companies and was a key leader on the team that received a perfect Joint Commission survey score for the hospital. Shay has led multiple energy management projects since 2000 as well as numerous other healthcare facilities performance improvement projects.

Shay is a Senior with the American Society for Healthcare Engineering (SASHE), a Certified Healthcare Facilities Manager (CHFM), a Certified Healthcare Constructor (CHC), a Certified Healthcare Safety Professional (CHSP), and a Certified Healthcare Emergency Professional (CHEP). He is the past chairman of the CHFM exam writing committee and the Immediate Past President of the American Hospital Association Certification Center (AHA-CC) Board and is the alternate board member of the CHC exam writing committee.


Session Title: CMS/TJC Compliance Management - A Facility Manager’s Guide on How to Manage Compliance Effectively in a Streamlined Manner

Purpose: Educate Facility Managers on methodologies to attain and maintain compliance successfully regardless of the agency surveying them.

Abstract: With all the new changes of CMS and TJC, how are HFMs to ensure we are up to date and compliant? Setting up a system and process for managing code compliance need not be bulky and difficult. Look at an overview of the changes and how to implement them into your existing processes. Implement simple setups for recordkeeping and charts to monitor progress each month so you can be survey ready every day.


ASHE Update

Shay Rankhorn photoShay Rankhorn, SASHE, CHFM, CHC
Region 3 Director, The American Society for Healthcare Engineering

Shay Rankhorn has over 18 years’ experience in healthcare and is currently the Multi Facilities Director of Engineering Services for Mountain States Health Alliance in Johnson City, TN. He oversees all aspects of maintenance operations and engineering for Franklin Woods Community Hospital and 46 medical office buildings across Washington County, Tennessee comprising 1.2 million square feet of floor space.

As ASHE Region 3 Director he is currently Vice Chair of the ASHE Advocacy Committee and has chaired or served on numerous ASHE Committees over his career. He is the past chairman of the CHFM exam committee and the Immediate Past President of the American Hospital Association Certification Center (AHA-CC) Board and is the alternate board member of the CHC exam committee.

Shay and his wife Brenda reside in Johnson City, TN and enjoy family life with five children and one granddaughter.


Session Title: ASHE Update

Purpose: Provide local ASHE membership with an in depth update of all that ASHE is doing as well as industry updates on code adoption, etc.

Abstract: This presentation will provide local ASHE membership with an in depth update of all that ASHE is doing as well as industry updates on code adoption, etc. it will also give them an opportunity to ask questions about any of the programs offered or advocacy initiatives in progress.


Cyber Security

Alex Ricardo photoAlex Ricardo, CIPP/US
Breach Response Sales; Technology Media & Business, Beazley Technology

Alex Ricardo serves Beazley’s Technology, Media & Business Group with managing business development initiatives for the Beazley Breach Response Program. Alex is based in New York City and provides support and guidance to Beazley insured-base from both a Breach Preparedness and Breach Response prospective. He brings to Beazley a eighteen-year background of service to Fortune 500 corporations and government agencies, addressing information leakage prevention, data/ediscovery, messaging encryption and internal threat management.

Alex is a Certified Information Privacy Professional (CIPP) which is a credential issued by the International Association of Privacy Professionals (IAPP). This credential demonstrates Alex’s breadth of knowledge on privacy principles, general privacy law and information security best practices throughout the United States and around the globe.

Prior to joining Beazley, Alex worked with Kroll Incorporated, a leading global security and risk management company where he was their privacy subject matter expert and Zone Leader for the Data Breach Services team. During his tenure at Kroll, Alex personally oversaw 250+ data breaches ranging from 1 to in excess of 30 million individuals spanning a multitude of breach scenarios. Before that, Alex worked at various content security and data loss prevention technology firms like Tablus (acquired by RSA/EMC), Tumbleweed Communications (acquired by AxwaySopra Group), CipherTrust (acquired by Secure Computing – McAfee) and PostX (acquired by IronPort – Cisco) focused on internet communications security and content management for regulatory compliance.

Alex’s background in risk management as well as the software industry combined with his extensive knowledge of security threats and mitigation best practices assures his clients of a comprehensive problem-solving approach. His extensive experience provides Beazley clients with experience in managing risk assessments, complex crisis communication strategies, and data breach response.


Session Title: Cyber Security

Abstract: Data Breaches come in all shapes and sizes. Not all breach incidents are cyber attacks or hacks. In this session, we will provide an understanding of the risk of data breaches and how they are caused, commonalities amongst cyber attacks, regulatory hot buttons and contractual considerations for 3rd party vendor agreements to help you stay defensible from a breach incident.


Successful Transformation Strategies for the New Health Care Environment

Thomas Royer photoThomas Royer, MD. FACPE
CEO and Partner, Royer-Maddox, Herron Advisors

After 12 years of service as the founding CEO and President of CHRISTUS Health, Thomas C. Royer, M.D. transitioned to the CEO-Emeritus role on March 1, 2011. In his twelve years with the organization, Dr. Royer led CHRISTUS Health through a remarkable period of growth, making it one of the ten largest Catholic health care systems in the country today. The international health system consists of 40 hospitals and long-term care facilities and multiple clinics, as well as a myriad of other health programs in more than 60 communities in Texas, New Mexico, Arkansas, Louisiana, Oklahoma, Utah, Georgia, Missouri, and Mexico. The system employs approximately 30,000 full and part-time associates and engages with 9,000 employed, contracted, and independent practitioners.

In 2006, 2007, and 2008, Dr. Royer was named as one of the Most Powerful Physician Executives in Healthcare by Modern Physician Magazine. He was also named in 2010 to the Becker’s Hospital Review’s annual list of the 60 best leaders in hospitals and health systems. Additionally, in recognition of his outstanding work as a clinician, leader, and executive, Dr. Royer was awarded the American Hospital Association Lifetime Achievement Award and was made an Honorary Fellow in the American College of Physician Executives. 

Before joining CHRISTUS Health, Dr. Royer served as an integral part of the Henry Ford Health System in Detroit, the Johns Hopkins Medical Services Corporation/ Wyman Park Medical Associates in Baltimore, and the Geisinger Health System, Danville, Pennsylvania. In addition, Dr. Royer assisted in a challenging transition period for nine months in 2011-2012, as the interim CEO of the Parkland Health System, Dallas, TX. Dr. Royer is currently a Partner with Royer-Maddox-Herron Advisors.

Besides leading and operating major health systems, Dr. Royer has extensive experience in developing physician partnerships, focusing on providing measurable, high quality patient care, which is provided at affordable, lower costs.


Session Title: Successful Transformation Strategies for the New Health Care Environment

Purpose: To identify the Transformational Strategies that will make health care related organizations successful in these challenging times.

Abstract: There is an urgent need for all health care related organizations to transform. Strong leadership and management are critical and transformational leadership skills can be learned. This knowledge will propel the organization on a Journey to Excellence driven by the Value Equation, which mandates a patient-centric approach to health care delivery, that is improving quality and safety, patient satisfaction, and cost controls. This presentation will articulate the transformation strategies required, focusing on the "why,” “what' and "how" of the journey's road-map, giving the attendees implementable tools to take back to their workplace.


"State of the State" KY Healthcare Address

Fady Barmada photoMichael T. Rust, FACHE
President and Chief Executive Officer, KY Hospital Association

As president of the Kentucky Hospital Association (KHA), Mike Rust leads the Association’s representation and advocacy efforts in both Frankfort and Washington, D.C.  One of Mike’s accomplishments since he joined KHA, 20 years ago, was recruiting and maintaining 100 percent of Kentucky’s hospitals as members of the Association.

Prior to joining KHA, Mike was the Senior Vice President at the Florida Hospital Association (FHA) heading up the regulatory efforts of the Association and serving as Chief Operating Officer of the Association’s four, for-profit subsidiary corporations.  He was with FHA for 13 years.

Mike has hospital management experience in addition to his extensive association background working as an Administrator of a small rural hospital and Vice President of Operations for a 300-bed hospital both in West Virginia.

A graduate of the University of Tennessee’s Health Care Administration program, Mike has a master’s degree in public health and an undergraduate degree from Glenville State College in Glenville, West Virginia.  A member of the American College of Health Care Executives, Mike became a fellow of that organization in 1998.  In 2001 Mike was elected to the Council of Regents, the legislative body of the American College of Health Executives.


Session Title: "State of the State" KY Healthcare Address

Abstract: Coming Soon


Better health is only a breath away

Stephanie Taylor photoDr. Stephanie Taylor
President, Taylor Healthcare Commissioning, Inc.

Dr. Stephanie Taylor received her MD from Harvard Medical School, Boston, Massachusetts in 1984. For the next several decades, she practiced clinical medicine and did academic research in cellular growth mechanisms. She then returned to school and obtained her Master's Degree in Architecture and Engineering. After working for several years in an architecture firm which focused on hospital design, she founded Taylor Healthcare Commissioning, Inc., a consulting company that specializes in designing, building and maintaining hospitals and other commercial buildings for optimal occupant safety.


Session Title: Better health is only a breath away

Abstract: Our greatest tool for decreasing new patient infections, optimizing surface disinfection and supporting employee health in hospitals is all around us, and yet we are underutilizing it! This tool is managing the indoor air to control infectious microbes and to strengthen the human immune system. Thankfully, we now have new tools which allow us to better understand how the built environment, and specifically indoor air, influences our health. These tools, including next generation genomic sequencing, electronic records of patient outcomes and data analysis technology, allow us to answer questions with data that was previously unavailable. We will present data that shows that the moisture content of indoor air is as important to human survival as is drinking water in arid climates.


Barrier Management: Defending the Safety of Patients, Visitors, & Staff

Jorge Martinez
Vice President of Field Operations & New Services, Life Safety Services


Session Title: Barrier Management: Defending the Safety of Patients, Visitors, & Staff

Abstract: Some people think of barrier management as just sticking some red caulk in a hole in the wall. Barrier management is a system of rated assemblies that include the wall construction material, sealants for gaps & penetrations, dampers, and doors. These assemblies not only protect occupants and structures from fire and smoke but also can be useful for infection control, safety, and security if they have been maintained and are working properly. This session will provide information on code & standard required inspections, testing, and documentation to maintain the effectiveness of the barriers. Also included are real world answers to the question of why the maintenance of each individual assembly is important other than “the AHJ makes us do it.” Another part of the session is how you can use your normally passive dampers and doors as defensive devices for other safety and security uses such as bio hazards, storms, and active shooters.


Putting Best Practices to Work - A Review of IAHSS Industry and Design Guidelines

Kevin Tuohey photoKevin Tuohey, CHPA
IAHSS President-Elect, Executive Director for Research Compliance, Boston University & Boston Medical Center

Kevin Tuohey, CHPA is the IAHSS President Elect and the Executive Director for Research Compliance at Boston University & Boston Medical Center. Kevin chaired the IAHSS Council on Guidelines from 2013-2016 and participated in the development of the IAHSS Security Design Guidelines. Kevin has 36 years of experience in healthcare and higher education emergency management, facilities, real estate, safety and security; and has been involved in the development, planning, threat and risk assessment, design, construction and operations of facilities with security requirements ranging from those with open access to those with significant protective design.


Session Title: Putting Best Practices to Work - A Review of IAHSS Industry and Design Guidelines

Abstract: The session would address

  1. an overview of the guidelines.
  2. how they have been used in support of regulatory / accreditation type processes.
  3. The use of risk assessment and the importance of multidisciplinary teams in development of operational plans and the design of space.

Considerations when Creating a Workplace Violence Training Program

Bryan Warren photoBryan Warren
Director of Corporate Security, Carolinas HealthCare System

Bryan Warren is Director of Corporate Security for Carolinas HealthCare System, the second largest not for profit healthcare system in the U.S. with over 900 care locations and over 60,000 employees (based in Charlotte, N.C.). He holds a bachelor’s degree in Criminal Justice, an MBA with a focus on legal foundations of healthcare and has over 28 years of healthcare security experience. His certifications include Certified Healthcare Protection Administrator as well as Certified Protection Officer Instructor. He has been a contributor to numerous publications, is the author of the Workplace Violence Prevention section for the IAHSS Healthcare Safety Certification program and has served on a number of national taskforces including the U.S. Centers for Disease Control and Department of Health and Human Services Office of Infrastructure Protection. Bryan is a two-time recipient of the Russell Colling Medal for Literary Achievement in Healthcare Security and is a Past President of the International Association for Healthcare Security and Safety (IAHSS). He is the Sector Chief for Emergency Services in the FBI’s Infragard program in the Charlotte N.C. region and is a member of the American Society of Industrial Security International (ASIS), the International Law Enforcement Educators and Trainers Association, and the Southeastern Security and Safety Healthcare Council and in these roles he has provided numerous presentations nationally and internationally regarding security in the healthcare environment. Bryan has been named as one of the Top 20 Most Influential People in Security in the US by Security Magazine and as one of the Top 30 Voices in Healthcare Security by Forbes magazine. He has recently been appointed as one of the first private sector representatives in the North Carolina SBI and DHS Fusion Centers Field Liaison Officer program for intelligence sharing and analysis in the fight against terrorism and other criminal activity.


Session Title: Considerations when Creating a Workplace Violence Training Program

Abstract: This program will instruct participants in which factors to consider when creating their own workplace violence prevention training program. It will define what constitutes workplace violence, recent trends in workplace violence in the US , topics to be covered regarding precursors to workplace violence events and how to best prepare and educate employees regarding workplace violence across a broad spectrum from verbal de-escalation up to and including active shooter events.


Behavioral Health Patients and Security: Understanding the Challenges

Bryan Warren photoBryan Warren
Director of Corporate Security, Carolinas HealthCare System

Bryan Warren is Director of Corporate Security for Carolinas HealthCare System, the second largest not for profit healthcare system in the U.S. with over 900 care locations and over 60,000 employees (based in Charlotte, N.C.). He holds a bachelor’s degree in Criminal Justice, an MBA with a focus on legal foundations of healthcare and has over 28 years of healthcare security experience. His certifications include Certified Healthcare Protection Administrator as well as Certified Protection Officer Instructor. He has been a contributor to numerous publications, is the author of the Workplace Violence Prevention section for the IAHSS Healthcare Safety Certification program and has served on a number of national taskforces including the U.S. Centers for Disease Control and Department of Health and Human Services Office of Infrastructure Protection. Bryan is a two-time recipient of the Russell Colling Medal for Literary Achievement in Healthcare Security and is a Past President of the International Association for Healthcare Security and Safety (IAHSS). He is the Sector Chief for Emergency Services in the FBI’s Infragard program in the Charlotte N.C. region and is a member of the American Society of Industrial Security International (ASIS), the International Law Enforcement Educators and Trainers Association, and the Southeastern Security and Safety Healthcare Council and in these roles he has provided numerous presentations nationally and internationally regarding security in the healthcare environment. Bryan has been named as one of the Top 20 Most Influential People in Security in the US by Security Magazine and as one of the Top 30 Voices in Healthcare Security by Forbes magazine. He has recently been appointed as one of the first private sector representatives in the North Carolina SBI and DHS Fusion Centers Field Liaison Officer program for intelligence sharing and analysis in the fight against terrorism and other criminal activity.


Session Title: Behavioral Health Patients and Security: Understanding the Challenges

Abstract: This program will instruct participants in which factors to consider when their security staff are dealing with behavioral health patients, including common issues from regulatory agencies such as The Joint Commission standards and the Center for Medicare's Conditions of Participation. Topics such as patient restraints, seclusion, elopement prevention and legal considerations of use of force when dealing with this patient population will be discussed along with some ideas and best practices regarding scenario based training for security staff to prevent adverse outcomes.


Operating Room Space Condition Control

Sri Iyer photoSri Iyer, CEM, LEED-AP
Energy Engineer, Harshaw Trane

Sri Iyer is an Energy Engineer at Harshaw Trane and has served in that role since August 2008. In this role, Sri has provided consultation services on energy efficiency opportunities for Healthcare, K-12 and Commercial Office Space Customers. He has also developed and executed optimized HVAC equipment sequences. Sri began his career developing automated energy and HVAC equipment performance reports.

Spencer Hammond
Facility Manager, Saint Joseph Hospital East

Bio available upon request.


Session Title: Operating Room Space Condition Control

Abstract: The OR manager calls facilities and says it is too warm in one of the OR suites. The facilities team checks the setpoint and space temperature on the building automation system and everything seems to be working fine. Both temperature and humidity are within the range of compliance. To satisfy the request, the setpoint is lowered two degrees. One hour later the OR staff is calling again this time because the humidity has exceeded the acceptable limit. Why does this happen and what can be done about it? This presentation will review the importance of OR conditions and the challenges that maintaining them presents. By understanding the relationship between temperature and relative humidity we can better manage OR conditions. Examples of common strategies and the advantages and disadvantages of each will be presented. Saint Joseph Hospital East in Lexington KY will present its strategies past and present as a case study for consideration. This will help audience members understand the OR conditioning strategy used in their facility and opportunities for optimization.


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